Responsible Gaming at wlndb —
Play Smart, Stay in Control

Tools Designed to Keep You in Control

wlndb provides every registered player with a suite of responsible gaming tools that can be activated at any time, free of charge, with immediate effect. These tools are not buried in settings menus — they are designed to be accessible and straightforward so that players in Dhaka, Chittagong, Sylhet, and across Bangladesh can exercise control whenever they need to.

Our Commitment to Safe Play

At wlndb, responsible gaming is not an afterthought — it is woven into the foundation of how we operate. We believe that gambling, when approached in the right spirit, is an entertaining pastime. But we also recognise that for a minority of players, gambling can become a problem that affects financial wellbeing, personal relationships, and mental health. Our commitment is to do everything within our reasonable power to prevent gambling harm and to provide robust, effective tools to those who need them.

wlndb operates a zero-tolerance policy toward underage gambling. We enforce strict Know Your Customer procedures before processing any withdrawal, and our customer support team is trained to recognise behavioural indicators of problem gambling. When those indicators arise, our team is empowered to intervene proactively — including restricting accounts, contacting players, and escalating cases for further review.

We do not use aggressive promotional tactics to encourage players to gamble beyond their means. We do not send unsolicited bonus offers to players who have activated deposit limits or responsible gaming tools. We do not reward reckless play. Our bonus terms are transparent and clearly documented in our Terms & Conditions. We are committed to keeping gambling at wlndb a form of entertainment, never a financial strategy or an escape from personal difficulties.

Age Restriction — 18+ Policy

wlndb operates a strict minimum age policy. Only individuals who are 18 years of age or older are permitted to register an account, make deposits, or participate in any real-money game or sports bet on the platform. This policy applies to all players regardless of their location within Bangladesh and is enforced without exception.

Age verification is a mandatory step of the wlndb KYC process. Before any withdrawal is processed, players are required to submit government-issued identity documentation confirming their date of birth. Accepted documents include a National ID card, Passport, or valid Driving Licence. Any account found to belong to a player under the age of 18 will be immediately suspended and all funds held pending investigation, in line with our Terms & Conditions.

Recognising Problem Gambling

Problem gambling is defined as gambling behaviour that disrupts or damages personal, family, or vocational pursuits. It does not always look the same from the outside — some players with a gambling problem are visibly distressed, while others appear to function normally in daily life while privately struggling with compulsive behaviour and financial stress. Awareness and honest self-assessment are the first steps toward getting help.

If you are concerned about your own gambling habits, or those of someone close to you, the questions below can serve as a starting point for honest reflection. These are not a clinical diagnostic tool, but they are a useful prompt to consider whether gambling is starting to move beyond recreation.

Deposit Limits

Deposit limits are one of the most effective practical tools for keeping gambling within a budget you are comfortable with. By setting a maximum amount you can deposit into your wlndb account over a given time period, you create a hard boundary between your gambling budget and the rest of your finances. This boundary operates at the platform level — it does not rely on willpower alone.

• Daily limits: A cap on the total amount in BDT that can be deposited within any 24-hour rolling window. For example, setting a daily limit of ৳2,000 means no more than ৳2,000 can be loaded into your account per day regardless of payment method.
• Weekly limits: A cap on total deposits over any rolling 7-day period, regardless of how those deposits are distributed across individual days.
• Monthly limits: A cap on total deposits over any rolling 30-day period — the broadest of the three timeframes and useful for players who manage their budgets on a monthly cycle aligned to income.
• Immediate reductions: If you reduce an existing deposit limit, the new lower limit takes effect immediately. You cannot override a reduction within the same period.
• Delayed increases: If you request an increase to an existing deposit limit, the change does not take effect until a mandatory waiting period has elapsed — typically 72 hours. This cooling-off period is designed to prevent impulsive decisions from bypassing the purpose of the limit.

Deposit limits apply across all payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. You cannot circumvent a deposit limit by switching payment methods. To set or modify your deposit limits, log in to your wlndb account and navigate to the Responsible Gaming section of your account settings, or contact our support team directly.

Time-Out Features

Sometimes a player simply needs a short break — not necessarily because gambling has become a serious problem, but because a period of cooling off is useful after a losing run, a stressful week, or simply to re-establish perspective. wlndb's time-out feature allows you to suspend your account for a defined period without permanently closing it.

• 24 hours: A brief pause — useful after an unexpectedly negative session or an impulse-driven betting session that felt out of character.
• 48 hours: A weekend break that gives you time to step back, reassess your recent activity, and return with a clearer head.
• 7 days: A full week away from the platform — sufficient time to establish some distance from gambling habits and reflect on whether your current pattern of play is sustainable.
• 30 days: A month-long time-out offering meaningful separation from gambling, giving you time to reassess your overall relationship with the activity. Suitable for players who feel their gambling is beginning to become a concern but are not yet ready to pursue full self-exclusion.

During a time-out period, your wlndb account remains registered but you will be unable to log in, deposit, or place any bet. Any active bonuses will be paused for the duration of the time-out. Pending withdrawals of funds already in your withdrawal queue will continue to be processed normally. Time-out periods cannot be cancelled early once activated — this is by design, as it prevents a moment of frustration from undoing a decision made in a calmer, more considered state.

To activate a time-out, navigate to the Responsible Gaming section of your wlndb account settings and select your preferred duration. Alternatively, contact the wlndb support team at any hour and a team member will activate it on your behalf immediately — no questions asked and no waiting period required.

Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on wlndb and is intended for players who have recognised that their gambling has become a serious problem that requires a longer-term break. A self-exclusion is a formal, binding request to suspend your wlndb account for an extended period, during which wlndb will take all reasonable steps to prevent you from accessing the platform or opening a new account.

• 6 months: The minimum self-exclusion period — suitable for players who need a significant break but anticipate returning to recreational play within a defined timeframe.
• 1 year: A twelve-month exclusion that provides substantial distance from gambling and meaningful time to address any underlying issues with professional support.
• 5 years: A long-term exclusion for players who recognise that gambling poses a serious ongoing risk to their wellbeing and require an extended period of enforced separation from the activity.
• Permanent exclusion: Players who wish to close their wlndb account permanently and never return to the platform may request a permanent exclusion. This decision is treated as irreversible. Players seeking permanent exclusion are encouraged to also contact other gambling platforms they use.

• Your wlndb account is immediately suspended upon activation of self-exclusion.
• You will be logged out of all active sessions at the point of activation.
• Any pending withdrawal of funds already in your withdrawal queue will continue to be processed to your registered payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard).
• wlndb will suppress all promotional emails and marketing communications to your registered address for the duration of the exclusion.
• wlndb will take reasonable steps to identify and close any new accounts opened in your name during the exclusion period.
• Self-exclusion periods cannot be shortened or cancelled before their expiry date — any request to reverse a self-exclusion before expiry will be declined.
• At the end of a defined self-exclusion period, your account will not be automatically reactivated. You must contact wlndb support and complete a reinstatement process, which includes a 24-hour reflection period before access is restored.

Support and Resources

If you believe that gambling is beginning to negatively affect your life, reaching out for support is the most important step you can take. wlndb's support team is trained to handle responsible gaming matters with sensitivity and without judgment. We can activate protective tools on your account immediately, provide guidance, and point you toward independent professional resources.

Beyond wlndb's own team, a number of independent organisations provide free, confidential support for individuals and families affected by problem gambling. We encourage any player who feels they need additional help to explore these resources alongside the tools available directly on the platform.

• Gamblers Anonymous: An international fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem. Meeting information is available at the international Gamblers Anonymous website.
• Gam-Anon: A support organisation for the family members, friends, and loved ones of those affected by compulsive gambling. It provides a safe space to share experiences and learn coping strategies.
• National Council on Problem Gambling (NCPG): Provides an international helpline and a range of online self-help tools for individuals concerned about their own gambling or that of someone they know.
• Local mental health services: Players in Dhaka, Chittagong, Khulna, Rajshahi, Sylhet, and other cities across Bangladesh can seek counselling through licensed mental health professionals and hospital-based psychiatric services if gambling-related stress or anxiety is significantly affecting daily life.

Parental Controls

wlndb's 18+ policy and KYC procedures provide strong platform-level protections against underage gambling. However, we recognise that parents and guardians in Bangladesh also have a role to play in ensuring that minors cannot access online gambling content through shared devices, family computers, or smartphones.

We strongly encourage parents and guardians to use third-party filtering and monitoring software to restrict access to gambling websites on devices that may be used by children. Many such tools are available free of charge and can be installed on Windows, Android, iOS, and other platforms. Key recommendations include:

• Device-level parental controls: Both Android and iOS devices include built-in parental control features that allow guardians to restrict access to specific website categories, including gambling, through screen time and content restriction settings.
• Router-level filtering: Many home internet routers support content category filtering. Enabling gambling-category blocks at the router level restricts access across all devices connected to the household network.
• Third-party filtering software: Dedicated parental control applications provide more granular controls, usage reports, and the ability to block specific URLs. These can be configured on shared family devices without requiring children to have access to the settings.
• Keeping account credentials private: wlndb account holders should never share their login credentials with other household members. Log out of the platform after every session, particularly on shared devices.
• Open conversations with children: Beyond technical tools, having honest, age-appropriate conversations with children about the risks of gambling is one of the most effective long-term protective measures a parent can take.

If you suspect that a minor has accessed wlndb using falsified age information, please contact our support team at [email protected] immediately. We take all such reports seriously and will investigate promptly, suspending the account in question while the matter is reviewed.