wlndb Privacy Policy

Data We Collect

When you register for a wlndb account, use the platform, or contact our support team, we collect personal data that falls into several distinct categories. Understanding exactly what data we hold about you is the foundation of a transparent privacy relationship, and we set out each category clearly below.

At the point of account registration, wlndb collects the information required to create and verify your player account. This includes your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and the username you select. This data is used to establish your identity, confirm age eligibility, and maintain accurate account records.

As part of the mandatory Know Your Customer process required before processing any withdrawal, wlndb collects copies of identity documents such as your National ID card, Passport, or Driving Licence, alongside proof of address documents and confirmation of payment method ownership. These documents are handled with strict access controls and are retained only for the period required under our data retention obligations.

wlndb records transaction data associated with deposits and withdrawals, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction amounts in BDT, timestamps, and reference numbers. Full payment credentials such as card numbers and mobile banking PINs are never stored on wlndb servers — these are handled directly by the respective payment providers through encrypted channels.

When you access the wlndb platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device identifiers, session timestamps, and pages visited. This data is used primarily for security monitoring, fraud prevention, and improving platform performance. It is not used to build marketing profiles without your consent.

wlndb maintains records of your gameplay activity, including games played, bet amounts, game outcomes, bonus usage, and session durations. This data serves multiple purposes: it enables accurate account statements, supports responsible gaming monitoring, underpins our fairness and anti-fraud systems, and allows us to personalise your platform experience where you have consented to such personalisation.

When you contact the wlndb support team by email or live chat, we retain records of those communications. These records help our team resolve disputes, maintain service quality, and provide context for any future interactions you have with wlndb support staff. Communications data is accessible only to authorised wlndb team members.

How We Use Your Data

wlndb processes your personal data only for defined, legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes listed below, and we do not engage in automated decision-making that produces legal or similarly significant effects without human review.

Purpose	Legal Basis	Data Categories Used
Account creation and management	Contractual necessity	Registration data, device data
KYC identity verification	Legal obligation	Identity documents, address proof
Processing deposits and withdrawals	Contractual necessity	Financial data, KYC documents
Fraud prevention and AML monitoring	Legal obligation / Legitimate interest	All categories
Responsible gaming monitoring	Legal obligation	Gameplay data, session data
Customer support communications	Contractual necessity	Communications data, account data
Platform security and technical improvements	Legitimate interest	Technical and device data
Personalised promotional communications	Consent	Registration data, gameplay data

Where wlndb relies on your consent as the legal basis for processing — most notably for marketing communications — you retain the right to withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal. Withdrawal of consent for marketing will not affect your access to any wlndb service.

Data Sharing & Disclosure

wlndb does not sell or rent your personal data to any third party. However, in order to operate the platform effectively and meet our legal obligations, we do share certain data with a defined set of trusted third parties under strict contractual conditions. Each category of third-party recipient is described below.

To process deposits and withdrawals, wlndb shares the minimum necessary transaction data with the payment providers you use, including bKash, Nagad, Rocket, Upay, Visa network processors, and Mastercard network processors. These providers operate under their own privacy policies and security standards. wlndb does not pass full payment credentials to any payment provider — the data exchange is limited to what is required to initiate, authenticate, and confirm each individual transaction.

The games available on wlndb are supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers receive the technical session data necessary to deliver their games within the wlndb platform. They operate as data processors under agreements with wlndb and are not permitted to use player data for their own independent purposes.

wlndb may be required by law to disclose player data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we receive a valid legal request, court order, or are otherwise obligated to do so under applicable law. In cases involving suspected money laundering, fraud, match-fixing, or other financial crime, wlndb will cooperate fully with relevant authorities.

In the event that wlndb undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, player data may be transferred as part of that transaction. In such circumstances, wlndb will notify affected players prior to any such transfer taking effect, and the receiving entity will be bound by privacy obligations no less protective than those set out in this Policy.

• All third-party data processors are bound by written data processing agreements with wlndb.
• Processors are prohibited from using your data for their own marketing or commercial purposes.
• wlndb conducts periodic reviews of third-party data handling practices.
• No player data is transferred to countries without adequate data protection frameworks without appropriate safeguards in place.

Cookies & Tracking Technologies

wlndb uses cookies and similar tracking technologies to enable core platform functionality, maintain your login session, remember your preferences, and gather aggregated analytics data that helps us improve the platform experience. Cookies are small text files stored on your device by your browser when you visit the wlndb website.

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Session management, security tokens, login state, fraud prevention	No — required for platform operation
Functional	Remembering language preference, game display settings, notification preferences	Yes — via browser settings
Analytics	Aggregated usage statistics, page performance data, error tracking	Yes — via browser settings or consent withdrawal
Marketing	Personalised promotional content, retargeting (only where consent has been given)	Yes — via account settings or consent withdrawal

You can control non-essential cookies through your browser settings at any time. Disabling strictly necessary cookies will prevent the wlndb platform from functioning correctly and you will not be able to log in or access your account. Disabling analytics or marketing cookies will not affect your ability to use any core platform feature.

Data Retention

wlndb retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our legal and regulatory obligations. The retention periods applied to different categories of data are set out below. Upon expiry of the applicable retention period, data is securely deleted or anonymised so that it can no longer be attributed to any individual.

• Active account data: Retained for the duration of your wlndb account plus a minimum of five years following account closure, to meet anti-money-laundering record-keeping obligations.
• KYC verification documents: Retained for a minimum of five years from the date of submission, or longer if required by applicable law or an ongoing investigation.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction, in line with financial record-keeping requirements.
• Support communications: Retained for three years from the date of the last communication in a given support thread, unless the communication relates to an active dispute.
• Gameplay and betting history: Retained for the duration of the account and for five years following account closure.
• Marketing consent records: Retained for the period of your consent and for two years thereafter, as proof of consent.
• Technical and device logs: Retained for 90 days for routine security monitoring, and up to five years where logs are associated with a fraud, AML, or dispute investigation.

Data Security Measures

wlndb takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction. No system is entirely immune to risk, but we continually review and update our security practices to reflect the current threat landscape.

• 256-bit SSL/TLS encryption across all platform connections, ensuring data in transit is protected at all times.
• Encryption at rest for stored personal data, KYC documents, and financial records using industry-standard encryption algorithms.
• Role-based access controls ensuring that only authorised personnel with a verified operational need can access specific categories of personal data.
• Multi-factor authentication required for all staff accessing internal systems that contain player data.
• Continuous intrusion detection and automated anomaly-alerting systems operating across all wlndb infrastructure.
• Regular penetration testing conducted by qualified independent security professionals.

• All wlndb staff and contractors who handle personal data are required to complete data protection training and sign confidentiality agreements prior to access being granted.
• Data access is reviewed on a regular basis; access rights are revoked promptly when an employee or contractor leaves the organisation or changes role.
• A documented incident response procedure is in place to enable rapid containment and notification in the event of a data security incident.

Your Privacy Rights

As a wlndb player, you hold a number of rights in relation to your personal data. These rights are available to all registered players and may be exercised by contacting our support team at any time. wlndb will respond to valid privacy rights requests within a reasonable period and will keep you informed of progress throughout.

You have the right to request a copy of the personal data that wlndb holds about you, along with information about how it is being processed and on what legal basis. Access requests can be submitted by email to [email protected] with the subject line "Data Access Request". We will acknowledge your request promptly and provide the requested information within a reasonable timeframe.

If you believe that any personal data wlndb holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Many basic account details — such as your email address and residential address — can be updated directly through your account profile. For corrections to identity or KYC data, please contact support and provide updated documentation.

In certain circumstances, you have the right to request the deletion of your personal data. This right is not absolute — wlndb may be required by law to retain certain categories of data (such as financial transaction records and KYC documents) for minimum statutory periods even after your account is closed. Where erasure is not possible due to a legal obligation, wlndb will inform you of the applicable retention period and the reason the data must be retained.

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can exercise this right through your account settings, by replying "unsubscribe" to any marketing email from wlndb, or by contacting support. Your objection will be acted upon promptly and will not affect your access to platform services.

• All privacy rights requests should be submitted to [email protected] with a clear description of the right you are exercising.
• wlndb may ask you to verify your identity before processing a privacy rights request, to ensure we are responding to the genuine account holder.
• We do not charge any fee for handling routine privacy rights requests.
• If you are unsatisfied with wlndb's response to a privacy rights request, you may escalate the matter through our formal complaints procedure by emailing support with the subject line "Privacy Complaint".

Updates to This Policy

wlndb reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we provide. The effective date displayed at the top of this page will be updated whenever a material revision is made.

Where changes are material — for example, if we begin processing a new category of personal data, or if we change the legal basis on which we process existing data — we will notify registered players via the email address associated with their wlndb account prior to the change taking effect. For minor, non-material updates (such as clarifications of existing language), we may publish the revised Policy without direct notification, though the updated effective date will always make the revision visible.

Continued use of the wlndb platform following notification of any material update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should cease using the platform and may request account closure by contacting the wlndb support team. We encourage you to review this page periodically so that you remain informed about how your personal data is being protected.